Terms & conditions

Us

The Coffee Counter, an independent speciality coffee roastery in Leicester, UK. Questions: info@thecoffeecounter.co.uk · 0116 482 3635.

Orders

Your order is an offer to buy; we accept it when we email your confirmation. All prices are in GBP and include VAT where it applies. Delivery costs are shown at checkout and on our delivery & returns page. Occasionally a coffee sells out between roasts — if we can't fulfil something, we'll refund it in full.

Subscriptions (Counter Club)

• Your subscription renews automatically at the frequency you chose (every 2 or 4 weeks) until you cancel.
• You can skip boxes, change your box or cancel anytime from your account. You can skip up to 4 boxes if you get one every 2 weeks, or 2 boxes if it's every 4 weeks in a row — a break of up to 8 weeks — and deliveries restart by themselves afterwards. You're not charged for a skipped box. After a break, a box has to be sent before you can start another. Skips can be made or undone until 2 days before a box is due, when it may already be roasted. Other changes take effect from your next billing date; a box that's already been charged and roasted will still be sent.
• Every member gets the Club discount (10%) on every delivery for as long as their subscription stays active.
• Founding members are the first 100 people to join the Counter Club. They get the founding offer shown when they join — currently 30% off every box in their first 2 months — instead of the Club discount, then the Club discount on every delivery after that. A month here is four weeks, so the offer covers the same time however often you have boxes delivered. Skipped boxes don't use it up — it carries on after a break. The founding offer is for a first subscription only: it isn't given again if you cancel and later rejoin.
• Your price per delivery, including delivery, is set when you join. It only changes if you change what's in your box — a new coffee, size or number of bags — and we'll show you the new price before you save.

Counter Points, referrals & perks

Counter Points, landmark rewards, referral credit and birthday perks are a goodwill loyalty scheme, not money. Points have no cash value, can't be transferred or sold, and we may adjust the scheme (or correct obvious errors and abuse) — we'll always honour landmarks you've already reached while you're a member. If your Counter Club membership ends — your last subscription is cancelled and its paid period runs out, or it's stopped because payments couldn't be taken — your Counter Points, landmark progress, any reward not yet sent, Club VIP and any unused credit end with it, and you start again from zero if you rejoin. Skipping boxes or taking a break (up to 8 weeks) keeps them. Referral credit is applied when your friend's first Counter Club box is paid and is used against future subscription payments. One-off shop orders don't earn referral credit. The scheme is just for the coffee: brewing equipment earns no points, and points rewards and credit can't be used against equipment.

Cancellations & returns

Coffee is roasted to order and perishable, so it's exempt from the 14-day change-of-mind cancellation right. Equipment can be returned within 14 days. Full detail — including what to do if something arrives damaged — is on the delivery & returns page. Nothing in these terms affects your statutory rights.

Accounts

When you join the Counter Club we set up an account for you with the email you pay with. You sign in with a one-time link we email to that address, or with a password if you've chosen one. Keep access to that inbox and any password safe — you're responsible for activity on your account. We may suspend accounts used fraudulently or to abuse the loyalty scheme.

The legal frame

These terms are governed by the law of England and Wales, and disputes belong to the courts of England and Wales. If any clause turns out to be unenforceable, the rest still stand. Last updated: October 2026.