Delivery & returns
The short version: we roast to order, post fresh, and keep delivery simple. Here's the detail.
Delivery
| Order | Delivery | Cost |
|---|---|---|
| Shop orders — coffee and brew equipment | Standard UK delivery | £3.95 |
| Counter Club — 250g bags | Royal Mail large letter — fits through your letterbox | £1.99 |
| Counter Club — 1kg boxes | Tracked parcel | FREE |
We roast in small batches and post your order the same week it's roasted — usually within a few working days. We currently deliver within the UK only.
Returns
Coffee is roasted to order and is a perishable good, so we can't accept returns of opened or unopened bags under the usual 14-day cancellation rules. If your coffee arrives damaged, or something isn't right with your order, email us within 24 hours and we'll replace it or refund you — no drama.
Brew equipment can be returned within 14 days of delivery under the Consumer Contracts Regulations, as long as it's unused and in its original packaging. Email us first and we'll sort the details; return postage is yours unless the item is faulty. Faulty equipment is covered by your statutory rights — we'll repair, replace or refund.
Subscriptions can be skipped, paused or cancelled anytime from your account — changes apply from your next delivery. Already-roasted boxes follow the coffee policy above.
Something wrong?
Talk to a human at the roastery: info@thecoffeecounter.co.uk or 0116 482 3635. We'd rather fix it than argue about it.