Services / Repairs

Coffee Machine Repairs & Service Leicester

Whether you want to take out a maintenance and service contract with us when you buy a brand new machine, or whether you simply need an emergency breakdown repair, we can help. We cover the Leicestershire and midlands area code for general enquiries however, for brand new machines, we have engineers scattered all over the UK as well as Coffee Machine Repairs & Service Leicester

Typical types of Service we can provide:

Installations – we can supply an installation service by our professionally trained engineers, all that we require is that the mains electrical and water feed be within 1 meter of where you would like the coffee machine to go. Along with installation a basic operation guide of the machine will be given and how to programme and set the grinder to your coffee. We charge a standard fee of £199 Inc.vat for full installation and grinder set up.

Front End Service – This proactive maintenance approach includes the replacement of group showers and seals, backflush and clean with Puly Caff, thorough clean with brush, grinder check, thorough clean of group heads, strip steam valve and replacement of pad seals, replacement of steam seals and replacement of scorch sleeves.

Full Service – Coffee Machine Repairs & Service Leicester – Your machine is removed and taken back to our workshop for this service and we leave you with a loan machine so your coffee service is not disrupted. The service includes everything offered in the front-end service, plus a complete strip-down of the machine, removal of the boiler and all pipework which are soaked in an acid bath to remove all scale, thorough inspection of all parts, re-assembly of the machine, three-day bench test and re-installation

Boiler inspection – a boiler inspection can be arranged if a simple descale of your machine is wanted.

Yearly service and full maintenance contracts – We offer service contracts on new machines, quote is individual to machine, starting from £375+VAT a year. This covers any parts, labour, call out, repairs etc, except those caused by user negligence or cleaning issues.

Pressure Test Certificate – We will test the safety valve and replace if necessary and issue a Pressure Test certificate to confirm the test has been satisfactorily completed.

Water filter – It is very important that a water filter is connected from purchase of a machine; even manufacturers only provide their parts warrantee is a water filter is with the machine. When we sell a machine we make sure a CTU 10 litre water filter is attached to every machine to ensure maximum life of your machine as well as warrantee claims.